Every organization must change – not only to survive, but also to retain its relevance in a world of intense competition, constant scientific progress, and rapid communication. But in order for change to bring a benefit and advance an organization to a higher level of service and operation, that change must be driven by knowledge. Planned change comes in the form of performance Improvement initiatives. Naturally, some performance initiatives are relatively small, while others are sweeping in scope, amounting to an organizational transformation.
Performance improvement initiatives may involve changes to business processes, restructuring an organization, responding to market shifts, introducing new technologies, etc. When performance improvement is well planned and implemented, it helps assure the organization achieves enduring benefits or prepare the organization for larger performance improvement initiatives. It can produce many tangible benefits, including improved competitiveness, better financial performance, and higher levels of customer and employee satisfaction.